Model Number LAPTOP COMPUTER |
Device Problem
Problem with Software Installation (3013)
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Patient Problems
No Patient Involvement (2645); No Clinical Signs, Symptoms or Conditions (4582)
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Event Date 09/11/2020 |
Event Type
malfunction
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Manufacturer Narrative
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Udi# : (b)(4).The device has not been evaluated yet for investigation purpose.Once the evaluation is performed, a follow-up medwatch report will be submitted.
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Event Description
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It was reported that the robot, and planning station were not able to query/retrieve from pacs.
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Manufacturer Narrative
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A full analysis of the data logs has been performed and concluded that the complaint describes two main events and a series of tests, troubleshooting and assumptions.In order to focus on the reliable information for the investigation; the analysis may focus on: the events which occured on the (b)(6) 2020: the failure of the images retrieval.The troubleshooting performed at the first week of october.However: nor logs from laptop, neither logs from iq-view were provided for the event date for pacs issue.Only a set of iq-view logs were provided for the troubleshooting attempted in october.This analysis concluded that the available information do not permit to determine the cause for the pacs issue.The event described in the complaint is confirmed.
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Event Description
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It was reported that the robot and planning station were not able to query/retrieve from pacs.
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Search Alerts/Recalls
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