It was reported that the patient is seeing eri (elective replacement indicator) on the patient programmer.This started about 2 weeks ago coinciding with the right side not working as well, and no longer feeling zapping while sleeping.Patient (pt) can turn his head/neck any way.Caller was concerned that this implanted neurostimulator only lasted 3 years.Patient services reviewed estimated longevity is based on settings/usage and compared battery size to previous implants.Pt was redirect to healthcare provider to discuss eri/replacement.Pt is concerned because the deep brain stimulation is implanted for pain, bilateral, and confirmed this is regarding the left side implant.Left settings are usually 2, 1.8 (right settings are 2+) and pt has tried increasing stim for the right side.Current ins voltage is 2.3, pss reviewed estimated battery curve.
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