No samples were received for evaluation.We have no further inventory of the material/batch.We have no further complaints on the material/batch.A review of quality, production, and maintenance documents shows no deviations in relation to the reported issue.The complaint cannot be determined.
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Customer states several clients have called concerned that the blood they sent in the lavender tube ended up clotted when received in lab.This is highly unusual from these offices, who are proficient in drawing blood.Technical services requested additional information regarding complaint of clotting.Customer stated she is doubtful that it is a lot issue once their technical team got back to them [user error].The one tube was a short draw and the 2nd [tube] couldn't examine since it had been discarded.Customer advises they are monitoring.Not returning product, and no photos.No further information available.
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