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Model Number 242018 |
Device Problem
Poor Quality Image (1408)
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Patient Problem
No Consequences Or Impact To Patient (2199)
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Event Date 10/23/2020 |
Event Type
malfunction
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Manufacturer Narrative
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Product complaint #: (b)(4).To date the device has not been returned.If the device or further details are received at a later date a supplemental medwatch will be sent.Udi: (b)(4).
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Event Description
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It was reported by the sales rep via email that the hd arthroscope/sinuscope 4.0mm x 30 deg x 167mm (mitek lock) is damaged and foggy.No additional information provided, the device is available to be returned for evaluation.
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Manufacturer Narrative
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This report is being submitted in pursuant to the provisions of 21 cfr, part 803.This report may be based on information which has not been able to investigate or verify prior to the required reporting date.This report does not reflect a conclusion by mitek or its employees that the report constitutes an admission that the device, mitek, or its employees caused or contributed to the potential event described in this report.If information is obtained that was not available for the initial medwatch, a follow-up medwatch will be filed as appropriate.H10 additional narrative: d10, h3, h6: the actual device has been returned and is currently pending evaluation.Once reliability engineering evaluates the device, a supplemental medwatch report will be sent accordingly.If information is obtained that was not available for the initial medwatch, a follow-up medwatch will be filed as appropriate.
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Manufacturer Narrative
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This report is being submitted in pursuant to the provisions of 21 cfr, part 803.This report may be based on information which has not been able to investigate or verify prior to the required reporting date.This report does not reflect a conclusion by mitek or its employees that the report constitutes an admission that the device, mitek, or its employees caused or contributed to the potential event described in this report.If information is obtained that was not available for the initial medwatch, a follow-up medwatch will be filed as appropriate.Investigation summary: the device was received and evaluated at the service center.The reported complaint that the device was damaged and foggy, was confirmed.The following defects were found with the device upon evaluation : outer tube damaged, distal tip damaged distal tip has deposits.Image error, on camera-image cloudy/blurred.Moisture in system at proximal end.The device was repaired, tested and found to be fully functional.The damage to the outer tube is most likely a result of user mishandling of the device.Improper cleaning and maintenance would have caused the deposits on the distal tip and the moisture inside the device.The damaged components would have caused the device to display a poor image.There are no indications from this complaint investigation that the failures are manufacturing-related, therefore a manufacturing record evaluation is not required.At this point in time, no corrective action is required, and no further action is warranted.Depuy mitek will continue to track any related complaints within this device family as a means of monitoring the extent with which this complaint is observed in the field.This report is being submitted in pursuant to the provisions of 21 cfr, part 803.This report may be based on information which has not been able to investigate or verify prior to the required reporting date.This report does not reflect a conclusion by mitek or its employees that the report constitutes an admission that the device, mitek, or its employees caused or contributed to the potential event described in this report.If information is obtained that was not available for the initial medwatch, a follow-up medwatch will be filed as appropriate.D9: the date device returned to manufacturer has been updated to reflect the correct information.
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Search Alerts/Recalls
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