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MEDIVANCE, INC. ¿ 1725056 ARCTIC SUN 5000 ARCTIC SUN DEVICE Back to Search Results
Model Number 50000000E
Device Problem Computer Operating System Problem (2898)
Patient Problems No Consequences Or Impact To Patient (2199); No Clinical Signs, Symptoms or Conditions (4582)
Event Date 10/19/2020
Event Type  malfunction  
Manufacturer Narrative
The investigation is still in progress. Once the investigation is complete a supplemental report will be filed. The device was not returned.
Event Description
It was reported that as per additional information received via mss data (salesforce (b)(4)) from (b)(6) 2020 on (b)(6) 2020, there was a device sensing issue. Nurse stated screen was frozen. Ms&s tried to have her go into room to calibrate, but it was a covid patient and she was unable to do so. Ms&s explained how to calibrate the screen, but she was unable to get any of the buttons to work even after turning device off/on. Ms&s had her try to tap around the buttons but screen was still not responding. She stated she would send device to biomed. (b)(6) called to state that the control panel screens were not accessible. The touch points had been rotated 180 degrees. He stated he was able to perform a calibration, but upon reboot, the calibration data had clearly not been retained. The device is under warranty so a replacement panel will be sent at no charge. Replacement part order # (b)(4).
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Brand NameARCTIC SUN 5000
Manufacturer (Section D)
MEDIVANCE, INC. ¿ 1725056
321 s taylor ave
suite 200
louisville 80027
Manufacturer (Section G)
MEDIVANCE, INC. ¿ 1725056
321 s taylor ave
suite 200
louisville 80027
Manufacturer Contact
yonic anderson
8195 industrial blvd
covington 30014
MDR Report Key10823272
MDR Text Key222819029
Report Number1018233-2020-20857
Device Sequence Number1
Product Code DWJ
Combination Product (y/n)N
Reporter Country CodeUS
PMA/PMN Number
Number of Events Reported1
Summary Report (Y/N)N
Report Source Manufacturer
Source Type health professional,other,use
Reporter Occupation
Type of Report Initial,Followup
Report Date 08/06/2021
1 Device was Involved in the Event
1 Patient was Involved in the Event
Date FDA Received11/11/2020
Is this an Adverse Event Report? No
Is this a Product Problem Report? Yes
Device Operator
Device Model Number50000000E
Device Catalogue Number50000000E
Was Device Available for Evaluation? Device Returned to Manufacturer
Date Returned to Manufacturer11/03/2020
Is the Reporter a Health Professional? Yes
Was the Report Sent to FDA?
Event Location No Information
Date Manufacturer Received08/18/2021
Was Device Evaluated by Manufacturer? Yes
Date Device Manufactured11/20/2019
Is the Device Single Use? No
Is This a Reprocessed and Reused Single-Use Device? No
Type of Device Usage Reuse

Patient Treatment Data
Date Received: 11/11/2020 Patient Sequence Number: 1