H3, h6: the device, intended for use in treatment, was returned for evaluation.Visual inspection of the returned device noted a cracked lower and upper casing.Functional evaluation revealed that the battery failed to charge and there was a recharge, ex low battery error message.The device shuts down due to depleted battery power.Establishing a relationship between the device and the reported event.The root cause was identified as a depleted battery.The manufacturing records show no evidence that the product did not meet the specification at the time of manufacture.A complaint history review found further instances of the reported event.This investigation is now complete with no further action deemed necessary.Smith + nephew will continue to monitor for any adverse trends relating to this product range.
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