H3, h6: the device, intended for use in treatment, was returned for evaluation.A visual inspection reported cracked lower and upper casing.The functional evaluation found no faults with unlocking the screen, by pressing the unlock button for 3 seconds , establishing no relationship between the device and the reported event.A probable cause is user error a review of the manufacturing records found that there was no evidence that the product didn¿t meet specifications at the time of manufacture.A complaint history review found further instances of the reported events.This investigation is now complete with no further action deemed necessary.Smith + nephew will continue to monitor for any adverse trends relating to this product range.
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