An isi field service engineer (fse) was dispatched to the customer site to further investigate the reported complaint.
The fse replaced the mtm.
The system was tested, and verified as ready for use.
The mtm refers to the master controllers which provide the means for the surgeon to control the instruments and endoscope inside the patient from the surgeon's side console.
One mtm is assigned to the surgeon's left hand (mtml), and one to the right (mtmr).
Isi has received the mtm for evaluation, however, device evaluation is still in progress.
Therefore, the root cause of the customer reported failure mode has not been determined.
A follow-up mdr will be submitted if additional information is obtained.
A review of the site's complaint history does not show any additional complaints related to this product, and/or this event.
No image or video clip for the reported event was submitted for review.
Based on the information provided at this time, this complaint is being reported due to the following conclusion: system unavailability after the start of a surgical procedure (first port incision) could lead to the procedure to be converted/aborted.
While there was no harm or injury to the patient, the reported failure mode could likely cause or contribute to an adverse event if it were to recur.
The product is not implantable.
|
It was reported that during a da vinci-assisted prostatectomy surgical procedure, error 23008 occurred on surgeon side console (ssc) 2.
The intuitive surgical, inc.
(isi) technical support engineer (tse) reviewed the logs and confirmed the error pointing to axis 8 on the master tool manipulator (mtm).
The procedure was ongoing, but the customer was not able to use ssc2.
The procedure was completed with no reported injury.
Isi followed up with the initial reporter on 11/11/2020, and obtained the following additional information: the system was not checked prior to use.
The second ssc was not used after the error occurred.
The surgery was delayed by 10 minutes.
The patient¿s status was "good.
".
|