Service statement: "this service request was not sent to an engineer.It has remained in the tech support queue - cits.The customer did not request service at the time, because the error code only happened one time and she wanted to know what it meant or if it could have anything to do with a "possible infiltration" from the previous case, is what she said today" and "i called the customer to verify the information regarding the reported 1008 alarm.We did not find the alarm present in the alarm history.No further information is available regarding that error.I am not sure why it is not appearing in the results history as no other alarms have been reported by their staff since the reported 1008." as of 17 november 2020, the support ticket is closed.
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This incident was reported by a facility in (b)(6) on (b)(6) 2020.A customer stated that the optivantage injector was displaying alarm 0x1008 - the console loses communication packets from the powerhead for more than 2 seconds.They stated that this is the only alarm that occurred and has been resolved by cycling the power on the system.This is a ceiling mounted powerhead, and the reporter checked the connections at the back of the power supply, the console, and the powerhead, and has stated that the alarm has not returned after rebooting the system.The reporter stated that this event occurred during a procedure, and that the patient was connected and experienced an infilatraion when the saline portion of the procedure could not be finished due to the alarm.The customer states that the procedure was completed by starting a new iv, and that there was no injury to staff.
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