It was reported that, during the machine setup for a navio procedure, the e8 error pops on the anspach console.The machine was restarted and the connections of handpiece reconnected, but the error persisted.The issue is with the anspach console.They changed to manual procedure.No other complications were reported.
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H3, h6: the anspach console, part number 200419, s/n (b)(6) used for treatment was returned for evaluation.A relationship between the reported event and the device was not established.A review of manufacturing and service records indicate the device met all specifications upon release into distribution.Nothing was identified visually that contributed to the reported problem.A functional evaluation was performed.The reported problem was not confirmed.The device performed as intended and no e8 error was found.A complaint history review for similar reported/confirmed complaints found similar events.A capa, hhe/pra, field action review was completed.A review of prior escalation actions found no actions applicable to the scope of the reported complaint.Refer to the product instructions for use ¿recovery procedure guidelines¿ table that provides guidelines for recovering to a fully manual procedure in the event of an unrecoverable hardware failure.This failure is an identified failure mode within the risk assessment.The medical investigation found that the requested medical documentation was not available; however, the surgeon was satisfied with the surgical outcome, no patient injury/harm resulted, and the patient was discharged/ ¿ok¿.Based on the information provided, no further patient impact would be anticipated as per correspondence, no patient injury/harm resulted from the reported events.No further medical assessment is warranted at this time.Although the reported problem was not confirmed, a factor that may have contributed to the reported symptom may have been associated with a system fault.Although no further containment or corrective action is recommended or required at this time, all complaints are monitored and trended through post market surveillance activities.
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