Complaint (b)(4).No samples received for evaluation.No pictures received.No material # nor batch # was provided by the customer.No clarification or further information was received from the customer.Unfortunately, without basic information, a thorough investigation is not possible.This complaint is closed as cannot be determined due to insufficient information.
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Customer states increase in clumped platelets and clotted samples since switching to greiner lavender top tubes, especially with outreach work.When reviewing the slide (peripheral blood smear) they see micro-clumps,.2, 3-4 platelets sticking together.The instrument does not flag these but (they) will go and perform a fluorescent platelet under the microscope if needed.Not all sites have this option to perform fluorescent platelet.
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