The device was returned to the service center for evaluation.
The customer¿s complaint of a ¿loose port¿ was confirmed.
The scope was received with a missing biopsy port, there was a deep scratch on the insertion tube.
The most likely cause of the reported event is mishandling.
The instruction manual provides the statement below in an effort to mitigate damage to the scope.
Important information- please read before use.
"do not strike the distal end of the insertion tube or allow it to strike other objects.
The objective lens surface at the distal end is particularly fragile, and visual abnormalities may result.
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