The following response has been sent to the customer, "thank you for informing us of your customer complaint regarding one of our carbon sterile sm10 blades breaking during use.It states in the complaint report that the item is breaking whilst being used on the patient.At this stage, we are unsure of the surgical procedure that the blade was used in, and also we are led to believe that we will not be receiving the blade in question or any further samples from the same lot number or shelf box for us to investigate.With this blade breaking during surgery, it must be reported to the mhra and the fda as it falls into the category of an adverse incident.Checking through our records with the lot number you have provided, we can confirm to the best of our knowledge we have received no further customer complaints of this nature, of which (b)(4) carbon sterile sm10 blades were produced and sold.Due to us not knowing the surgical procedure that this blade was used in, or not having the broken blade in question returned we do find it difficult to comment further on how it became to break during use.If samples of further information were to become available, we would be able to perform a thorough investigation and issue you with a further, more detailed report of our findings.If we can be of any further assistance, please do not hesitate to contact us.".
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