Unique device identification (udi): (b)(4).The bactiseal catheter was not returned for evaluation and no lot number information has been provided; therefore, an evaluation of the device could not be performed, and manufacturing records could not be reviewed.The cause(s) of the difficulty reported by the customer could not be determined.If additional relevant information becomes available in the future, this complaint will be reopened, and the respective evaluation performed.Trends will be monitored for this and similar issues.At present, we consider this complaint to be closed.Root cause cannot be determined.With the information provided, it cannot be confirmed if the emergency line or normal line of communication was used for this order.There is an emergency line for next flight out services used after hours and on holidays.
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