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Model Number 9735669 |
Device Problems
Human-Device Interface Problem (2949); Application Program Freezes, Becomes Nonfunctional (4031)
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Patient Problem
No Clinical Signs, Symptoms or Conditions (4582)
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Event Date 12/01/2020 |
Event Type
malfunction
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Manufacturer Narrative
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Patient information not provided due to (b)(4) patient privacy regulations.Device lot number, or serial number, unavailable.No parts have been received by the manufacturer for evaluation.Device manufacturing date is dependent on lot number/serial number, therefore, unavailable.Concomitant medical products: product id: 9735736, serial/lot #: (b)(4).If information is provided in the future, a supplemental report will be issued.
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Event Description
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Medtronic received information regarding a navigation system being used for a functional endoscopic sinus surgery (fess).It was reported that the software exited without prompt.It was noted that prior, the surgeon was having difficulties with patient registration when the navigation system shut down without prompt from the user.It was reported that the registration models loaded with a large number of artifacts.It noted that the navigation system was unresponsive while loading after editing the patient model and the navigation system would have to shut down the navigation system to exit the screen.It was noted that the navigation system displayed an "error 64" message and shut down.When attempting to register the patient, the most anterior pint on the tip of the nose could not be recognized and that additional points were added as a work around.Additionally, it was reported that the software of the navigation system did not save instruments between uses.There was no reported impact on patient outcome.
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Manufacturer Narrative
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H3) the software team investigated the reported issue but the logs were not available. the information provided is insufficient to determine whether a software anomaly contributed to the reported behavior.Medtronic is submitting this report to comply with fda reporting regulations under 21 cfr parts 4 and 803.This report is based upon information obtained by medtronic, which the company may not have been able to fully investigate or verify prior to the date the report was required by the fda.Medtronic has made reasonable efforts to obtain more complete information and has provided as much relevant information as is available to the company as of the submission date of this report.This report does not constitute an admission or a conclusion by fda, medtronic, or its employees that the device, medtronic, or its employee caused or contributed to the event described in the report.In particular, this report does not constitute an admission by anyone that the product described in this report has any ¿defects¿ or has ¿malfunctioned¿.These words are included in the fda 3500a form and are fixed items for selection created by the fda to categorize the type of event solely for the purpose of regulatory reporting.Medtronic objects to the use of these words and others like them because of the lack of definition and the connotations implied by these terms.This statement should be included with any information or report disclosed to the public under the freedom of information act.Any required fields that are unpopulated are blank because the information is currently unknown or unavailable.A good faith effort will be made to obtain the applicable information relevant to the report.If information is provided in the future, a supplemental report will be issued.
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Search Alerts/Recalls
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