Qn# (b)(4).One empty 381-50, 1650 ml, reservoir lot 20a071 was received for evaluation."1a" was embossed in the plastic of the bottom of the reservoir.The reservoir arrived with both ports punctured.The top and bottom ports on the reservoir were inverted such that the ports had not ruptured cleanly.No other visual defects were observed.A conchasmart column lot 74b2000031 was also received for evaluation.The column's protective caps and sheaths were not received.In review of the reservoir lot's device history record: manufacturing event logs showed no issues that may have contributed to the quality issue reported; process parameters were within specification; and qa inspections were acceptable, including port penetration tests.In functional inspection of the conchasmart column received in the complaint, both ports on an unrelated 381-50 test sample punctured cleanly.Port inversion may be due to improper spike technique by a user (per product label, "push and twist the puncture pins through the puncture sites").An attempt was made to recreate the failure mode using the column returned and a non-complaint 381-50 test reservoir of a different lot.The failure mode was recreated by pushing a puncture pin in a port without twisting.Complaint "the bottle wouldn't puncture" may be due to the user pushing the spike into the port without twisting.Root cause of complaint inability to pierce reservoir bottle is unknown.Complaint cannot be confirmed as related to manufacturing.
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