The complaint evaluation included a review of data and information provided by the customer, search for similar complaints, ticket trending review, labeling review, device history record review and testing of in house retained kits with the complaint lot number.The ticket search by lot indicates that the reagent lot performs as expected for this product.Trending review determined no adverse trend for the issue for the product.Labeling review concludes that the issue is adequately addressed.Device history record review did not identify any non-conformances or deviations with the complaint lot and complaint issue.Results of in house testing of a retained kit showed that, all specifications were met and no false reactive results were obtained, indicating that the specificity performance is not negatively impacted.Based on the evaluation, no systemic issue or product deficiency with the alinity i havab igg reagent lot was identified in the complaint.
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