A user facility biomedical technician (biomed) reported to fresenius technical support (ts) that a 2008k2 hemodialysis (hd) machine was experiencing flow errors in dialysis mode and high conductivity.While inspecting the hd system, the biomed discovered that the wires from the pre- and post-temperature sensors were damaged/melted.To resolve the reported machine issues, the biomed was advised to replace valve 24 and the pre- and post-temperature sensors.Upon follow up, the biomed stated they still needed to replace the balancing chamber membranes to complete the repair.They had already replaced valve 24 and the temperature sensors.Upon completion of the repair work, the biomed suspected the machine would be ready to be returned to service.Other than the melted wires, no further thermal damage was found on any machine components.There was no burning smell, smoke, or any signs of arcing, sparks, or flames.The machine was plugged into a hospital grade ground-fault circuit interrupter (gfci) outlet, and there was no previous history of the machine failing the electrical leakage test.The biomed stated there were approximately 34,000 hours on the machine.The damaged/replaced parts were discarded and not available to be returned for evaluation.Photos were also unavailable.There was no patient involvement associated with the reported event.
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Plant investigation: no parts were returned to the manufacturer for physical evaluation.Additionally, no on-site evaluation was performed by a fresenius field service technician (fst).A records review was performed on the reported serial number.An investigation of the device manufacturing records was conducted by the manufacturer.There were no non-conformances, or any associated rework identified during the manufacturing process which could be related to the reported event.In addition, the device history record (dhr) review confirmed the results of the in-progress and final quality control (qc) testing met all requirements.The investigation into the cause of the reported problem was not able to be confirmed.A definitive conclusion regarding the complaint incident cannot be reached without a physical examination of the complaint device.
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