Model Number ROB10024 |
Device Problem
Computer Software Problem (1112)
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Patient Problem
No Clinical Signs, Symptoms or Conditions (4582)
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Event Date 07/22/2020 |
Event Type
Injury
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Event Description
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It was initially reported that, during a cori ukr procedure, after partially burring the femur, there was a drill disconnection error.After several failed attempts to re-enter case/calibrate, they were not able to resume cutting.It was changed to manual procedure to continue the case with a delay of less than 30 minutes.No other complications were reported.Although mdr report 3010266064-2020-01714 had previously been sent for this case, the results of investigation against the drill showed that the device did not malfunction, but rather was a software error; therefore, a new report against software is being filed.
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Manufacturer Narrative
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H3, h6: the real intelligence cori, part number rob10024, serial (b)(6) and used for treatment, was not returned for evaluation.A relationship between the reported event and the device was established.A visual/functional inspection cannot be completed as no device was returned for evaluation.Review of the patient screenshots confirms the customer reported problem of "drill disconnect" error.A review of manufacturing and service records indicate the device met all specifications upon release into distribution.A complaint history review for similar reported/confirmed complaints has identified prior events.The most probable cause of the reported problem is to be determined.In the event of a system failure, refer to the recovery procedure guidelines in the real intelligence cori for knee arthroplasty user manual.A failure can consist of, but is not limited to, a system software crash, unrecoverable hardware failure, handpiece failure with no backup available, tracker failure or loss of contact with bone that is unrecoverable, etc.Per the clinical evaluation, there was no reported harm or impact to the patient.Smith and nephew has not received adequate materials (operative reports) to fully evaluate the complaint, but if additional clinically relevant materials are later received, then the case may be re-opened for further evaluation.This failure is an identified failure mode within the risk assessment released during the timeframe of the incident.Further investigation into the reported failure is being conducted via a capa investigation to determine if additional actions are required.
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Manufacturer Narrative
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H3, h6: the real intelligence cori, part # rob10024, serial # (b)(6) used for treatment, was returned for evaluation.A relationship between the reported event and the device was established.Nothing was identified visually that contributed to the reported problem.A functional evaluation was performed.The reported problem was not confirmed.Console booted normally and was able to complete a mock sawbones case without error.No drill disconnect error was observed.An engineering review was performed.September 24, 2020 at 11:20 am email from bill/dinendra with the following: · glenn had an visual inspection on the sog console (sn000047).Here are the findings he had: front panel led cable (220132) not connected, no loops on the ferrites, tablet cable routed underneath the emi shielding cage , possible pinch point, bottom led panel cable not completely inserted or secured, motherboard missing metal screw under gpu card.A supplemental file review was performed.Review of the patient screenshots confirms the customer reported problem of "drill disconnect" error.The most likely contributing factor is a bad exposure position sensor error.A review of manufacturing records indicate the device met all specifications upon release into distribution.A complaint history review for similar reported/confirmed complaints found similar events.In the event of a system failure, refer to the recovery procedure guidelines in the real intelligence cori for knee arthroplasty user manual.A failure can consist of, but is not limited to, a system software crash, unrecoverable hardware failure, handpiece failure with no backup available, tracker failure or loss of contact with bone that is unrecoverable, etc.The failure mode and associated risk have been anticipated within the risk file and the documented risk level is still adequate.A clinical/medical evaluation was performed.No harm or impact to the patient.Smith and nephew has not received adequate materials (operative reports) to fully evaluate the complaint, but if additional clinically relevant materials are later received, then the case may be re-opened for further evaluation.Further investigation into the reported failure is being conducted to determine if additional actions are required.The failure mode will continue to be closely monitored through complaint investigation and trended through post market surveillance activities.
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Manufacturer Narrative
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The real intelligence cori, part # rob10024, serial #(b)(6), used for treatment, was returned for evaluation.A relationship between the reported event and the device was established.Nothing was identified visually that contributed to the reported problem.A functional evaluation was performed.The reported problem was not confirmed.Console booted normally and was able to complete a mock sawbones case without error.No drill disconnect error was observed.An engineering review was performed.Here are the findings he had: front panel led cable (220132) not connected, no loops on the ferrites, tablet cable routed underneath the emi shielding cage , possible pinch point, bottom led panel cable not completely inserted or secured, motherboard missing metal screw under gpu card.A supplemental file review was performed.Review of the patient screenshots confirms the customer reported problem of "drill disconnect" error.Although the reported problem was not confirmed through a visual or functional evaluation, factors that may have contributed to the reported symptom may be associated with an intermittent failure of the drill exposure motor due to the thermo-mechanical stress induced within the motor at the encoder and electrical noise on the console error status inputs to the drill exposure motor encoder.A review of manufacturing records indicate the device met all specifications upon release into distribution.A complaint history review for similar reported/confirmed complaints found similar events.In the event of a system failure, refer to the recovery procedure guidelines in the real intelligence cori for knee arthroplasty user manual.A failure can consist of, but is not limited to, a system software crash, unrecoverable hardware failure, handpiece failure with no backup available, tracker failure or loss of contact with bone that is unrecoverable, etc.The failure mode and associated risk have been anticipated within the risk file and the documented risk level is still adequate.A historical review concluded that the lot, serial number or part number reported in this event is related to a corrective/preventive action already implemented.A clinical/medical evaluation was performed.No harm or impact to the patient.Smith and nephew has not received adequate materials (operative reports) to fully evaluate the complaint, but if additional clinically relevant materials are later received, then the case may be re-opened for further evaluation.Continuous improvements have been made to the cori robotic drill and manufacturing processes to reduce drill disconnection error messages.These improvements consisted of: 1.A hardware update to the cori console to reduce noise on the internal electronics.2.An update to the cori system¿s software and firmware to improve the user experience when error messages are displayed, and 3.A hardware update to the cori drill to reduce mechanical stress on drill exposure the motor.The first two improvements are fully deployed.The third improvement is being deployed for new orders and as drills are returned for routine servicing.Also, smith+nephew is voluntarily performing a recall/field notification for the cori real intelligence robotic drill.Should any additional information be received the complaint will be reopened.The failure mode will continue to be closely monitored through complaint investigation and trended through post market surveillance activities.
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Search Alerts/Recalls
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