Udi: (b)(4).
Investigation summary: the complaint device was received at the service center and evaluated.
It was reported that the cable of the device was stripped.
Per service reports, this complaint can be confirmed.
It was found during evaluation that the motor was corroded, and the motor cable sheath was cut.
Further, the keyboard resistance value out of tolerance limits.
The motor, motor cable and keyboard were replaced to resolve the issues.
After repair, the device was found to be working according to the specifications.
User mishandling, most probably during cleaning process might be responsible for cut in cable sheath.
Fluid ingress into the device and contact with the motor is responsible for the rusty motor.
With the available information, we cannot determine the root cause of the other identified failures.
The corroded motor, defective motor cable and keyboard would have caused the customer to experience the reported problem.
The service history has been reviewed in lieu of the device history record for this device since it was previously serviced.
The device was last serviced on 06/29/2019 and passed all functional testing before being returned to the customer.
At this point in time, no corrective action is required, and no further action is warranted.
However, depuy synthes mitek will continue to track any related complaints within this device family as a means of monitoring the extent with which this complaint is observed in the field.
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It was reported by the customer in (b)(6) that during an unknown surgery on (b)(6) 2020, it was observed that the cable on the handpiece device was stripped.
During in-house engineering evaluation, it was determined that the motor on the device was corroded.
Another like device was used to complete the procedure without delay.
There were no adverse patient consequences reported.
No additional information was provided.
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