Per patient user guide sup546, patients are provided warning statements regarding electrode skin irritation.Patients are instructed to contact lifewatch services customer support prior to using the mct 3l monitoring system if they have known allergies to nickel or other metals.The patient is also informed in the user guide that if they develop skin irritation they should contact their healthcare professional.Age extremes are deemed to be a contributing factor.The patient presented to their health care provider for prescriptive treatment.The health care provider identified the skin irritation to possibly be shingles and the patient alleged that she was prescribed "zostrix" pills.Per clinical affairs review, no information could be identified regarding the prescriptive nature of the alleged treatment."zostrix cream" is available without a prescription and is commonly used for symptoms of shingles.The patient said that she has very sensitive skin with known allergies to latex and some medicines.Sensitive skin electrodes were shipped to the patient to continue enrollment, but it seems like the patient did not continue wearing the device.The ifu located on the pouch states the electrodes are hypoallergenic and an electrode is to be worn for less than 72 hours.The electrodes are also pvc and latex free.The electrode supplier has not undergone changes in the production process or raw materials and meet requirements for skin sensitivity / cytotoxicity / irritation.No additional information is known to lifewatch services, inc.At this time.
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Per patient user guide sup546, patients are provided warning statements regarding electrode skin irritation.Patients are instructed to contact lifewatch services customer support prior to using the mct 3l monitoring system if they have known allergies to nickel or other metals.The patient is also informed in the user guide that if they develop skin irritation they should contact their healthcare professional.Age extremes are deemed to be a contributing factor.The patient presented to their health care provider for prescriptive treatment.The health care provider identified the skin irritation to possibly be shingles and the patient alleged that she was prescribed "zostrix" pills.Per clinical affairs review, no information could be identified regarding the prescriptive nature of the alleged treatment."zostrix cream" is available without a prescription and is commonly used for symptoms of shingles.The patient said that she has very sensitive skin with known allergies to latex and some medicines.Sensitive skin electrodes were shipped to the patient to continue enrollment, but it seems like the patient did not continue wearing the device.The ifu located on the pouch states the electrodes are hypoallergenic and an electrode is to be worn for less than 72 hours.The electrodes are also pvc and latex free.The electrode supplier has not undergone changes in the production process or raw materials and meet requirements for skin sensitivity/cytotoxicity/irritation.The electrode supplier evaluated the customer complaint and provided the following response: nissha medical technologies/graphic controls investigated the event, including a review of the lot record paperwork, quality plans, and associated processes.This review found no nonconformances or anomalies.A trend report showed that there have not been any significant increases in skin reaction complaints over the past three years.Nissha medical technologies/graphic controls has considered this complaint closed.No additional information is known to lifewatch services, inc.At this time.
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