Udi: (b)(4).
Investigation summary: the device was received at the service center and evaluated.
There was no allegation of malfunction against the device from the customer, however, defects were found with the device during service evaluation.
This complaint can be confirmed.
It was found during evaluation that the device shuts off the pump and short circuited.
Further, the motor was corroded and does not run.
Also, the values of the keypad and the protective earth resistance were out of range.
The motor, motor cable and hand control set were replaced to resolve the issues.
After repair, the device was found to be working according to the specifications.
Fluid ingress into the device and contact with the motor is responsible for the rusty motor.
Corroded motor has a tendency to stick and not turn.
Additionally, when the resistance values of the keypad and cable are out of range, the buttons of the device may not respond.
With the available information, we cannot determine what caused the out of tolerance failure and other identified failures.
The service history has been reviewed in lieu of the device history record for this device since it was previously serviced.
The device was last serviced on (b)(6) 2020 and passed all functional testing before being returned to the customer.
At this point in time, no corrective action is required, and no further action is warranted.
Depuy mitek will continue to track any related complaints within this device family as a means of monitoring the extent with which this complaint is observed in the field.
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It was reported by the affiliate in (b)(6) that the handpiece device had an unspecified malfunction.
During in-house engineering evaluation, it was determined that the device shut off the pump and short circuited.
Furthermore, it was determined that the motor was corroded and did not run.
There was no procedure nor patient involvement reported.
No additional information was provided.
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