G4:03mar2021.B4:04mar2021.H11:g5:k102985.H10:the device was evaluated by an international philips field service engineer (fse) who could not duplicate or verify the reported issue.The fse serviced the device and could not verify the reported problem.The device was reported to have no problems and correct pressures.The customer was reminded that it is always necessary to check the connections between the patient and the equipment so that there are no excessive leaks by the mask or circuit.Operational, functional, and safety tests were conducted and found to comply with factory settings.No other anomalies were reported.Submission of a report does not constitute an admission that medical personnel, user facility, importer, distributor, manufacturer, or product caused or contributed to the event.
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