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Model Number V60 |
Device Problem
Therapeutic or Diagnostic Output Failure (3023)
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Patient Problem
No Clinical Signs, Symptoms or Conditions (4582)
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Event Type
malfunction
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Manufacturer Narrative
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Date of event: (b)(6) 2020.Date of report: 20jan2021.
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Event Description
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It was reported to philips that the device had a touchscreen malfunction.The device was not being used on a patient at the time of the event.There was no patient or user harm reported.
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Manufacturer Narrative
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It was reported to philips that the device's lower part of the touchscreen did not respond.The button finally responded after pressing several times.The ventilator was being used on a patient at the time of the reported event; however, there was no patient harm reported, as the ventilator reportedly kept operating.A philips service engineer (se) was dispatched to the customer site.The reported issue was confirmed and traced to a faulty touchscreen.The fse replaced the touchscreen.The device passed all performance verification testing.A failure investigation (fi) technician installed the touch screen assembly into a fi ventilator to duplicate the reported issue.The touch screen assembly was installed in the fi test ventilator and the ul_lr and ur_ll resistance were found to be out of specification.The fault was found on this returned touchscreen and the customer complaint was confirmed.
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Search Alerts/Recalls
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