Customer emailed us to explain that during her most recent period, her iud partially came out when she removed her cup one day.She said she had been using the cup since summer of 2019 and had her iud inserted in 2018.She said she spoke with her doctor about using the cup with her iud and said the doctor approved.Saalt requested additional information about her experience.Customer responded with requested information and provided a photo of the cup, where she purchased her cup, their dob, and said that their iud strings were not cut short.Instructions for use (ifu) states to consult your physician before using your cup with an iud.We have since updated our instructions to add the language "be sure to break the seal before removing your saalt cup to avoid dislodging your iud." submission of this report does not constitute an admission that the manufacturer's product caused or contributed to the event.
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