Plant investigation: no parts were returned to the manufacturer for physical evaluation.
However, an on-site evaluation was performed by a fresenius field service technician (fst).
To resolve the reported issue, the fst replaced the power plug.
A records review was performed on the reported serial number.
An investigation of the device manufacturing records was conducted by the manufacturer.
There were no non-conformances, or any associated rework identified during the manufacturing process which could be related to the reported event.
In addition, the device history record (dhr) review confirmed the results of the in-progress and final quality control (qc) testing met all requirements.
The investigation into the cause of the reported problem was able to confirm the reported failure mode.
During the machine inspection, the fresenius fst identified a burn mark on one of the power plugs prongs.
Therefore, the complaint event was confirmed.
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A hemodialysis (hd) user facility requested onsite service from a fresenius field service technician (fst) to evaluate a 2008t hd machine that had a burned out power plug.
Upon follow-up with the fst, it was confirmed that a burn mark was identified on one of the power plug's prongs.
To resolve the reported issue, the fst replaced the power plug.
There was no burning smell, smoke, melting, or arcing noted, and there were no reports of sparks or flames.
No damage was identified on any other components.
The machine was plugged into a hospital grade ground-fault circuit interrupter (gfci) outlet, and there was no previous history of the machine failing the electrical leakage test.
There were 4,701 hours on the machine at the time of the repair.
After the repair was completed, the machine was returned to service.
The damaged power plug was not available to be returned for evaluation as it was reportedly discarded.
In addition, photos of the component were not available.
There was no patient involvement associated with the reported event.
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