Maquet cardiopulmonary is aware of a similar complaint ((b)(4)) which was investigated as follows: maquet cardiopulmonary (b)(4) received the product for investigation.A visual inspection was performed in the laboratory of the manufacturer.Thereby the reported failure could be confirmed.Furthermore a device history record review was conducted for the lot 70106595.There was no rework or scrap record performed during production activities.Moreover, a complaint review was performed for the lot 70106595.There is one another customer complaint registered in our system with another failure description.The most probable cause of the failures found is excessive physical force during transport.Based on this the failure "set arrived damaged" could be confirmed.The event has been reported with a delay due to our retrospective examination of the record.At the time (2017-05-15) the complaint was reviewed and found not to be reportable.Current day, we compared the record with equivalent events, and found an inconsistency with the reporting decisions.With the current knowledge and the current team of complaint handlers, we have come to conclude the event should have been reported.As a remedial effort, we will report it within capa # (b)(4).
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