A steris service technician arrived onsite to inspect the lighting system and found that the screw insert for the cover had been damaged allowing the cover to detach and the reported event to occur.Additionally, the technician observed scratches and cracks on the other lighthead.The observed damage to the lighting system is indicative of facility personnel bumping the lighthead into other pieces of equipment.The operator manual states (1-4), "do not bump light heads into walls or other equipment." the technician completed the necessary repairs, tested the lighting system, confirmed it was operating according to specification, and returned it to service.A steris account manager offered in-service training on the proper positioning and suspension of lights heads, specifically to not contact other equipment that may be nearby; steris is awaiting the user facility's response.No additional issues have been reported.
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