The following sections were updated/corrected : updated: d9; g3; h2; h3; h6.Evaluation of the returned product/photographs provided confirmed the sterile packaging pouch is damaged.Therefore, the reported event is confirmed.Sterility or breach thereof cannot be determined as the packaging was not returned for review.In addition, white debris consistent with the foam packaging was found on the porous coating.Review of the device history records identified no deviations or anomalies during manufacturing related to the reported event.The condition of the device when it left zimmer biomet is conforming to specification.The root cause of the reported event can be attributed to transit damage and packaging design deficiency.A corrective action was performed previously on this product and it falls under the scope of it , the pouch is being improved to use a stronger material (nylon), and foam end caps are being added.Also, the orientation the devices are packed in the shipper box is moving from vertical to horizontal, and the thickness of the shipper box has been increased.If any further information is found which would change or alter any conclusions or information, a supplemental will be filed accordingly.Zimmer biomet will continue to monitor for trends.
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