Udi: (b)(4).
Investigation summary: the device was received and evaluated at the service center.
The reported complaint that the cable is stripped at the junction of the handpiece, was confirmed.
It was found that the cable sheath was cut.
Further, the keyboard resistance value was out of tolerance limits and motor was found to be corroded.
The motor, motor cable and the defective keypad were replaced and the device was repaired, tested and found to be fully functional.
Fluid ingress into the system and contact with the motor is responsible for the corrosion of the motor.
User mishandling of the device is the most probable root cause of the physical damage to the motor cable.
However, given the information provided, we cannot determine a definitive root cause for the defective keypad of the hand control set.
A manufacturing record evaluation was performed for the finished device (serial number: (b)(4)), and no non-conformances were identified.
At this point in time, no corrective action is required, and no further action is warranted.
Depuy mitek will continue to track any related complaints within this device family as a means of monitoring the extent with which this complaint is observed in the field.
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It was reported by the customer in (b)(6) that preoperatively to an unknown procedure on an unknown date, it was observed that the cable on the micro tornado hp w hand control device was stripped at the junction.
During in-house engineering evaluation, it was determined that the motor on the device was corroded.
There was no delay nor adverse patient consequences reported.
No additional information was provided.
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