Additional information provided in d.9, h.3, h.6 and h.10.One opened probe was received with no tip protector, in a tray along with other items, for the report of cutter broken.At the time of receipt, the probe needle was observed to be broken and taped to the rear cone.The returned sample was visually inspected and found to be non-conforming with the probe needle completely broken off.The product was processed and released according to the product¿s acceptance criteria.The complaint evaluation confirms that the probe needle was broken.The exact root cause of the broken needle cannot be determined from this evaluation.The most likely root cause is handling at any point after the probe was shipped from the manufacturing site, including use during surgery.The exact root cause for the broken needle was not determined from this evaluation, therefore, no specific action with regard to this complaint was taken.Probes are 100% visually inspected and tested for actuation, aspiration, and cut during manufacturing.Any non-conformances found are removed from the lot and scrapped.Complaints are reviewed and monitored at regular intervals for any significant adverse trends.No additional action is required at this time.The manufacturer internal reference number is: (b)(4).
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