It was reported that, before a procedure, the camera head was not working.No patient involvement reported.The malfunction was solved with no delays or patient harm using a back up device.Preliminary results of investigation have concluded that this unit had a flickering image which makes it a reportable event.All available information has been disclosed.If additional information should become available, a supplemental report will be submitted accordingly.
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Internal complaint reference (b)(4).H10, h3, h6: the reported device, intended for use in treatment, was received for evaluation.There was a relationship found between the returned device and the reported incident.Visual inspection of the returned device did not identify any issues.Functional evaluation revealed noisy and flickering image when the connector was moved.The complaint was confirmed and the root cause has been associated with an electrical component failure.A factor, unrelated to the design or manufacture of the device which could have contributed to the complaint event, includes an internal damage to the connector.A review of the device history records showed there were no indications to suggest that the product did not meet manufacturing specification or would not be able to perform as intended.A complaint history review concluded this was a repeat issue.
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