This is one of two reports submitted for the same event.Please reference mfr report #: 9616099-2021-04252.Complaint conclusion: twenty-eight (28) boxes of a.098¿ 9f 55cm vista brite tip straight (str) guiding catheter had particulate matter of suspected cardboard fragments found inside its sterile pouch.There was no damage noted to the packaging of the device.The product was received and inspected by quality control at customer¿s on-site facility.The actual product was not damaged.This product was not used.It was taken out of its box and inspected.It was not involved in any procedure.The products were returned for analysis.15 non-sterile units of ¿gc 9f.098 str 55cm¿ were received at their original outer box packaging and sterility was not compromised.During the visual inspection no damages were noticed.However tiny stains were observed on the mounting cards inside the sealed pouches of the units.According with the pet analysis result, it was concluded that the contamination detected in the mounting card is not confirmed due to our procedures allow up to three no larger than 0.050¿ inclusions/stains per card.The number of stains does not exceed three (3), and the stains identified do not measure above 0.050¿.A review of the manufacturing documentation associated with lot 17852640 was performed and it was found that 28 defective units were rejected during the assembly of this lot.No issues were noted that may be related to the reported complaint.Dimensional analysis results were found within specification.A product history record (phr) review of lot 17852640 revealed no anomalies or non-conformances during the manufacturing and inspection processes that can be associated with the reported event.The reported ¿packaging/pouch/box ~ foreign material - in sterile package¿ was confirmed due to the stain observed on the received unit.However, per investigation results it was concluded that the unit was acceptable after measuring according to material specification for sbs mounting cards.The exact cause of the reported event could not be conclusively determined.Procedural factors, such as operator handling, may have contributed to the reported event.According to the instructions for use (ifu) which is not intended as a mitigation of risk, ¿precaution: do not use open or damaged packages.Inspect the guiding catheter before use to verify that its size, shape and condition are suitable for the specific procedure¿.Neither the phr review nor the product analysis suggests that the event experienced by the customer could be related to the manufacturing process; therefore, no corrective/preventive action will be taken at this time.
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