A steris service technician arrived onsite to inspect the harmony connectpoint and was able to duplicate the reported drift.The reported event is attributed to the friction brake being loose allowing the arm to drift and the reported event to occur.This is caused by improper preventive maintenance activities, specifically not regularly inspecting and adjusting the friction brake.The unit was installed in 2014 making it approximately 7 years old and is not under steris service agreement.The user facility is responsible for all maintenance activities.The harmony connectpoint operator manual (11-1) states: "start at the highest point on the suspension and work out toward the lightheads on each suspension arm.Verify proper operation of each braking point.If necessary, adjust each of the brakes in turn, with the goal of eliminating both binding and drift in the system." in lieu of repairs per request by user facility personnel, the technician deinstalled the harmony connectpoint as it was not being used.No additional issues have been reported.
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