Manufacturer¿s investigation conclusion: the reported event of the controller showing blank screen when reviewing alarms was not confirmed.A review of the submitted log file spanned approximately 11 days (b)(6) per time stamp).There were no notable alarms active in the log file.The heartmate3 system controller (serial (b)(6) was not returned for analysis.Multiple attempts were made to obtain additional information, without response.A root cause for the reported event cannot be conclusively determined through this analysis.The patient handbook cautions the users to call their hospital contacts if they think, for any reason, any portion of their equipment is not functioning as usual, is broken, or they are uncomfortable with the operation of the equipment.Heartmate 3 instructions for use section 4, ¿system monitor-history screen¿ explains how to review and retrieve the system events/alarms and data log files.No further information was provided.The manufacturer is closing the file on this event.
|