Evaluation of the transducer could not confirm the articulation issue as described by the customer.However, investigation of the device revealed the connector had corrosion and was chipped, a dented rack actuator, a worn i-tube, and deep bite marks on the window and tip shell.The transducer articulation mechanism was fully functional and met all articulation angle specifications.The physical damage to the transducer inhibited the overall performance of the device and is indicative of improper maintenance.
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