Model Number LP-20-120 |
Device Problems
Loose or Intermittent Connection (1371); No Device Output (1435)
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Patient Problem
Insufficient Information (4580)
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Event Date 01/12/2021 |
Event Type
malfunction
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Manufacturer Narrative
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Coopersurgical , inc.Is currently investigating the condition reported.
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Event Description
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Customer stated "no output".Repair tech stated "verified - loose nut/bolt replaced by new pcb".Reference repair order # (b)(4).Leep precision generator lp-20-120 (b)(4).
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Event Description
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Customer stated "no output".Repair tech stated "verified - loose nut/bolt replaced by new pcb" reference repair order # (b)(4).1216677-2021-00013-1 leep precision generator lp-20-120 e-complaint-(b)(4).
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Manufacturer Narrative
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Investigation review dhr inspect returned samples analysis and findings complaint #(b)(4).Distribution history: this complaint unit was manufactured at csi on 07/08/2016 under wo # (b)(4) and shipped on 07/11/2016.Manufacturing record review: dhr's va0616 & 187548 were reviewed and no non-conformities, related to the complaint condition, were noted.Incoming inspection review: not applicable.Service history record: no additional service history records found for this unit.Historical complaint review: a review of the 2-year complaint history showed no similar reported complaint conditions.Product receipt: the complaint unit was returned on a repair.Visual evaluation: visual examination of the complaint unit revealed no physical damage.Functional evaluation: complaint unit was functionally evaluated and found not to function properly.Root cause : the complaint condition is being attributed to a loose screw from one of the heat sinks.Isolated incident.Corrective actions: the unit was fitted with a new board, tested to specifications and returned to the customer.Coopersurgical will continue to monitor this complaint condition for trends.No further corrective action is necessary.No further training required at this time.*was the complaint confirmed? yes.
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Search Alerts/Recalls
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