Reported event is inconclusive.The device will not be returned for evaluation and no photographic evidence has been provided; therefore, the reported event cannot be verified.A device history review was requested from the manufacturer, but no response was received.This is the only complaint for this lot number and failure mode within the past two years.A two-year review of complaint history revealed there has been a total of 4 complaints, regarding 4 devices, for this device family and failure mode.During this same time frame (b)(4) have been manufactured and shipped worldwide.Should all the complaint devices have been found confirmed for this reported failure, the rate of failure would be (b)(4).Per the instructions for use, the user is advised the following: careless removal of the electrodes may cause damage to the skin.Should the electrodes be difficult to remove, use water to dissolve the adhesive.This issue will continue to be monitored through the complaint system to assure patient safety.
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