H10: the actual device was returned to philips bench where the technician was unable to replicate the customer's issue.The audio was working and there were no speaker malfunction messages; therefore, the cause of the customer's allegation is unknown.At bench repair, the device was updated to the latest hardware and software per assembly procedures submission of a report does not constitute an admission that medical personnel, user facility, importer, distributor, manufacturer, or product caused or contributed to the event.
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