One opened broken phaco tip was received.The phaco tip was visually inspected and deemed nonconforming, the phaco tip was broken at the aspiration bypass (ab) hole in two pieces, the break was jagged with even wall thickness.Wear on threads, nut corners and back of flange was typical of use.A review of the device history record traceable to the possible lot numbers indicates that the product was processed and released according to the product¿s acceptance criteria.One photo and one video were reviewed.The photo shows a phaco tip broken in (b)(4) pieces.The reported issue of a broken/cracked phaco tip was confirmed on the photo from the customer.The video shows a phacoemulsification segment, at 1 minute and 43 seconds the broken device is observed, at 2 minutes and 50 seconds the broken device was removed.The complaint evaluation confirms the phaco tip was broken.The root cause for the broken phaco tip cannot be determined from this evaluation.The phaco tip visual inspection does not show any manufacturing issue that would cause the broken phaco tip.No specific action with regard to this complaint was taken because the root cause for the complaint issue cannot be determined from this evaluation.All phaco tips are 100% visually inspected by trained operators using 30x magnification during the manufacturing process.Any nonconformance, such as the broken phaco tip exhibited on the returned opened sample, is removed from the lot and scrapped.No additional action is required at this time.The manufacturer internal reference number is: (b)(4).
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