The hook handle cev229-1a was not returned for evaluation and lot number information has not been provided; therefore, an evaluation of the device could not be performed, and manufacturing records could not be reviewed.The root cause(s) of the difficulty reported by the customer could not be determined; however, the issue may be due to a bad handling of the device during the use or the reprocessing.If additional relevant information becomes available in the future, this complaint will be reopened, and the respective evaluation performed.Trends will be monitored for this and similar issues.At present, we consider this complaint to be closed.
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