While patient was on crrt treatment, the machine's screen froze spontaneously, and treatment was stopped.
The device was removed from service and the problem was duplicated by biomed technician.
When the problem was duplicated and could not be resolved, the vendor field service engineer was called for support.
Vendor came in and updated the software.
Once fse (field service engineer) verified proper operation, the device was returned to the floor.
Manufacturer response for hemodialysis, prismax (per site reporter): field service engineer came in house to resolve the problem by upgrading software.
|