Information was received from a patient (pt) regarding an implantable neurostimulator (ins).The reason for call was pt reports following a fall, pt was feeling like device(stim) is running/surging, feeling suicidal pain that has been going on over a week.Clarified "about 1 week" and pt hasn't slept all night.Pt has turned ins down to 0.0, pt has tried group a and b and finds pain is worse with stim on.Pt has been working with healthcare provider (hcp) and yesterday an xray was done and showed ins and leads are all in place.Pt has an appt tomorrow where a manufacturing representative (rep) will be present.During the call pt was on group a at 0.0 with stm on.Reviewed how to turn stim off.Pt is still in pain with stim off and confirms pain is worse with stim on.The issue was not resolved.The patient was redirected to their healthcare provider to further address the issue.
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