Internal complaint reference: (b)(4).
The reported device, intended for use in treatment, was received for evaluation.
A visual inspection was performed on the product and no issue was observed.
There was a relationship found between the returned device and the reported incident.
Product failed functional testing with handpiece stall error.
Cause of errors is a defective electronic component.
The complaint was confirmed and the root cause has been determined to be a defective electronic component.
A review of the device history records showed there were no indications to suggest that the product did not meet manufacturing specification or would not be able to perform as intended.
A complaint history review concluded this was a repeat issue.
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