The imp,tsv,4.1mm,sbm,11.5 (tsv4b11) and unknown zimmer healing abutment were not returned.Since product has not been returned, visual/functional inspection could not be performed.The investigation has been performed based on the available information.No pre-existing conditions were noted on the per.The reported product was located on tooth # 8 (universal) and used for approximately 7 months.The reported event could not be recreated due without return of the devices for testing.The customer has not provided additional pictures or x-ray images of the product.Appropriate documentation was reviewed.Dhr review could not be performed, as the lot number associated with the reported product is not available.Zimmer biomet quality management system (qms) has controls in place to ensure the distribution of conforming product within specifications.A complaint history review could not be performed without relevant item and lot information.Based on the available information, device malfunction could not be verified and the reported event was non-verifiable.The following sections have been updated: b4: date of this report g3: date received by manufacturer g6: checked "follow-up" h2: checked follow-up type h3: changed "yes" to "no" h6: entered evaluation codes h10: added manufacturer narrative h3 other text : device not returned.
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