Initial reporter phone no: (b)(6).Facility name: (b)(6).The device was not available for evaluation, however, a picture was provided.Visual inspection observed a broken access screwed connector.The reported problem was confirmed.The most probable cause was a shock that probably occurred during transport or storage; however, due to lack of an actual sample, the cause of the condition could not be determined.A batch review was conducted and there were no deviations found related to this reported condition during the manufacture of this lot.Should additional relevant information become available, a supplemental report will be submitted.
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