Product was discarded and will not be returned.Therefore, this event is reported based on the information provided by the customer and from historical data of similar complaints.A historical review of the complaint database revealed similar complaints for this part number of unintended patient release.Of those returned, broken clips, excessive force, and/or wear and tear has contributed to the malfunction.Without return of the device the reported issue could not be confirmed and without the device lot information the release documentation could not be reviewed.At this time there is no evidence that a manufacturing non-conformity contributed to the reported complaint, and the instructions for use were reviewed and determined to provide adequate instructions and warnings for the safe and effective use of the device.Therefore, no corrective or preventative actions are necessary.All complaints are trended and reviewed by management on a monthly basis.As part of this monthly review, any excursion above the control limits for this failure mode will be assessed, documented and acted upon as warranted.Manufacturer reference file (b)(4).Product not returned.
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