Evaluation of the returned device found that when initially tested, the alarm did not sound.After the second test, the unit sounded as expected.The reed cap was removed and debris was found inside the reed cap.Debris was getting stuck between reed and reed plate stopping the reed from sounding.After the reed was cleaned, the alarm sounded as expected.Sechrist recommends completing daily, weekly and semi-annual performance verification on the device to detect any issues and preclude the device from use.In instances where the device is found to function outside of specification, sechrist should be immediately notified for technical assistance.At this time there is no evidence that a manufacturing non-conformity contributed to the reported complaint, and the instructions for use were reviewed and determined to provide adequate instructions and warnings for the safe and effective use of the device.Therefore, no corrective or preventative actions are necessary.All complaints are trended and reviewed by management on a monthly basis.As part of this monthly review, any excursion above the control limits for this failure mode will be assessed, documented and acted upon as warranted.Manufacturer reference file no.19944.
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