Udi: (b)(4).
Investigation summary: the device was received and evaluated at the service center.
The reported complaint that the device doesn't turn due to a jammed motor and that the cable was cracked, was confirmed.
It was found that the motor did not run as it was corroded.
Further, the resistance values of the keypad of the hand control set were out of range and the motor cable was physically damaged.
The defective components were replaced and the device was modified as per the specifications of the manufacturer, repaired, tested and found to be fully functional.
Fluid ingress into the system and contact with the motor is responsible for the corrosion of the motor.
The corroded motor has a tendency to stick and not turn, hence is responsible for the issue reported by the customer.
Also the damage to the motor cable is most likely a result of user mishandling of the device.
However, given the information provided, we cannot determine a definitive root cause for the defective keypad of the hand control set.
A manufacturing record evaluation was performed for the finished device (serial number : (b)(4)), and no non-conformance were identified.
At this point in time, no corrective action is required, and no further action is warranted.
Depuy mitek will continue to track any related complaints within this device family as a means of monitoring the extent with which this complaint is observed in the field.
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It was reported by the affiliate in (b)(6) that during an arthroscopy procedure on (b)(6) 2021, it was observed that the handpiece device did not turn as it had a jammed motor.
During in-house engineering evaluation, it was determined that the motor did not run as it was corroded.
Another like device was used to complete the procedure without delay.
There were no adverse patient consequences reported.
No additional information was provided.
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