The incident sample has been requested but to date has not been received for evaluation.If the sample is received, or if additional information pertinent to the incident is obtained a follow-up report will be submitted.As part of our manufacturing process, all device history records are reviewed and approved by quality, prior to release of product.
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A device history record confirmed that the product was produced accomplishing quality requirements and released according to established procedures.The manufacturing site received 112 packaged samples with this customer report.A complete investigation was performed.A visual inspection to the quality inspection standard was conducted.A statistical sample size of 50 pieces was tested for the following: shield extend testing, shield retract testing, shield locking torque testing, and shield collar/spin testing.These tests were selected as they would best examine whether the safety mechanism of the syringes worked properly.All testing completed on the returned samples met specifications.As per the ifu the plastic shield on the safety syringe is designed to slide forward to cover the needle to prevent needle sticks and the safety mechanism will deactivate if you do not pull the shield up all the way and twist it.Based on the description provided by the customer, it is possible that the issue occurred when attempting to activate the safety mechanism if there was any deviation to the manner of activating the safety feature.Process controls are in place to prevent the occurrence and acceptance of the reported conditions during the molding, printing, assembly, and packaging processes, and to ensure components and finished product that meet all quality inspection standards during the syringe assembly processes.In compliance with corporate and local procedures, safeguards are utilized to ensure all processes are controlled and cleaned regularly to minimize any process or product contamination.The control mechanisms are located at the plant and are confirmed on a regular basis to verify continuing efficacy.
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